What do I do if my Meals encounter a delivery delay?
If your package is unfortunately delayed, that does not mean your meals aren't safe to enjoy. As long as the ice packs are at least half frozen, those meals are safe to consume. If your ice packs are more than half melted, reach out to us.
Other questions in Shipping & Delivery
- When will my Tovala Smart Oven be delivered?
- When will I receive my first meal delivery?
- When during the week do Tovala Meal orders need to be placed?
- Do you ship to my area?
- When do Tovala Meals get delivered every week?
- Am I able to change my delivery day?
- What if I need to pause or cancel my Tovala Meal plan?
